Shapa Returns and Refunds

Returns and refunds policy

Thank you for shopping at Shapa. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

• a) The product was purchased in the last 30 days
• b) The product is in its original packaging
• c) You have the receipt or proof of purchase
• d) You obtained a Return Merchandise Number (RMN) from us. To obtain a Return Merchandise Number (RMN), you can either:
  • Use our online return request form
  • Contact us at: askshapa@shapa.me

Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:

Shapa, Inc.
Pob 997
Cupertino, CA 95015

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from shapa.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us at: askshapa@shapa.me

To initiate a return, please use our online return request form or email us at askshapa@shapa.me.