FAQ
Getting started
How do I connect my Shapa scale and app?
Shapa connects via bluetooth to the app. Make sure you have bluetooth enabled on your smartphone. Once you open the app and step on the scale the scale will connect with the app.
Why won't my scale sync?
Make sure that you have Bluetooth enabled on your smartphone. The scale syncs with app via Bluetooth (the light behind the S on the scale will turn blue when the app and scale are syncing). Try turning the Bluetooth ‘off’ and then back ‘on’ again on your phone, then step back up on your Shapa scale. Don’t hesitate to reach out, we’re here to help – send us an email at [email protected] or give us a call (408) 207-5201.
Can I sync my Shapa with other applications or devices?
The Shapa scale syncs with the Shapa app on your smartphone. Upon setup, Shapa will ask if you want to connect Shapa with the current health/fitness apps we integrate with.
What is the purpose of the questionnaire that Shapa is asking me to complete?
The Shapa questionnaire helps Shapa get to know you – your habits, personality, and lifestyle. Your responses on the questionnaire help Shapa to build your customized program of missions.
How do I choose which day of the week to start?
The best day to start is today.
How often should I use Shapa for best results?
We recommend stepping on your scale at the same time each morning. Shapa removes confusing fluctuation by capturing as much data as possible and providing a color based on how your recent current weight compares to your three week norm, so the more data that is captured through stepping on the scale, the more accurate the feedback will be.
Do I need an active subscription to use Shapa?
Yes, all current features including the weigh-in experience require an active subscription. This applies to scales purchased directly from Shapa as a gift or for yourself as well as Shapa scales purchased second hand.
Shapa basics
Do you accept international orders?
Yep! Shapa is currently available to be shipped to the following countries: Australia, Belgium, Canada, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Russia, South Africa, Spain, Sweden, Switzerland, and the United Kingdom. Be sure to select the correct country when entering your shipping address at checkout.
If you don’t see your country listed above, feel free to contact us and we’ll let you know as soon as Shapa is available to ship to your country.
I don't have a smartphone. Can I still use Shapa?
The personalized program is only available on a smartphone. You can order a scale and take the questionnaire online at www.shapa.me/users but you won’t have access to your personalized program without a smartphone.
What's the weight limit for a Shapa scale?
The weight limit for the Shapa scale is 396 lbs (180 kgs).
Goals and metrics
Managing my profile
What is my Shapa Age?
Shapa Age provides a way for you to track your progress relative to your starting point with Shapa. While your chronological age will reflect your starting weight with Shapa, the Shapa age will gradually increase or decrease as you grow closer to a BMI of 24 relative to your starting BMI.
What is the Shapa Color?
Shapa provides users with a 5-color feedback system to show you how your recent weight compares to your three week norm. By building a ritual of stepping on your Shapa each morning, you will have a ritual to receive feedback, reflect on your health, and make a plan to implement small changes.
Learn more about the Shapa weigh-in color here.
Learn more about the Shapa Mindful Eating colors here.
What are missions and how do they work?
Missions are simple and fun activities that you can easily accomplish throughout the day to help you create healthier habits. Learn more about missions here.
Where do my missions go after I complete them?
Shapa keeps track of your progress on your missions and will suggest new missions based on your responses in the questionnaire and the type of missions that has been successful for you. Shapa is constantly learning about you and adjusting your program as you complete missions and step on your Shapa scale. To help you stay on track you can add a reminder to complete your mission to your calendar.
How does Shapa figure out my goals?
When you first join Shapa you are asked to fill out a questionnaire. Shapa uses your responses in the questionnaire to learn about your personality, hobbies and lifestyle, and environment. From there Shapa selects activities that we think would fit best into your daily life. Learn more about how Shapa selects your missions here.
Can I customize my goals?
You can update your responses to the questionnaire at any time by logging into your account on the Shapa website. Shapa will adjust your program based on your new responses. You can also update what you feel is your ideal weight and age in the app by clicking on Settings and Goal Weight.
Will my goals change as I progress?
Shapa will continue to suggest and adjust activities for you based on your personality, habits, and environment. You’ll also notice changes in your Shapa Color and Age as you progress towards long-term weight management and a healthy lifestyle to give you feedback and motivate you.
Where is my weight displayed?
Shapa is intended to give you more clear and consistent feedback about how you are doing on your health journey within your body’s natural fluctuations. After a few weeks of using Shapa, you can choose to unlock your Weight History under Progress Review in the app. If you choose to unlock your Weight History, Shapa will show you your starting weight (based on an average of your first 10 measurements) and your current weight (based on an average of your most recent 10 measurements).
Can I view my total progress in the app?
Your Shapa Age will give you feedback on your overall progress in the program. You can also view your Weigh-In History and Mission History in the app to see how far you’ve come in your Shapa program.
How come I don't see my Shapa Color and Age right away when I start the program?
Because your color is based on your trend over recent weeks rather than individual days, it takes Shapa 10 daily measurements before we can provide you feedback on your trend.
How do I choose which day of the week to start?
The best day to start is today.
How do I change my profile information?
Click on the Settings in the app to change your profile information. It’s located in the top left corner of your Shapa dashboard (the main screen in the app).
Can I share my profile with my friends?
Absolutely! Life is a social journey and the way to sustain success in health is by incorporating it into all aspects of your life.
Where can I find my license key?
After you have placed your order for a Shapa scale and subscription you will receive an email from Shapa with your unique license key included.
What is the purpose of the license key?
Shapa generates unique license keys for every paid Shapa subscription. You will need this license key to link your Shapa account with your subscription.
Where do I enter the license key?
In the email that contains your license key, there is a direct link that will automatically enters the license key for you.. Alternatively, you can also type in your license key directly into the app when prompted.
Where do I go to manage my subscription with Shapa?
Log into your Shapa account on Shapa’s website (https://www.myshapa.com/users/log_in). On the left hand side under your profile picture, you’ll see a button to Manage or Renew your subscriptions.
Can I still use Shapa if I don’t renew my subscription?
If you decide not to renew your Shapa subscription you will no longer be able to utilize any Shapa features including the color feedback. You can renew your subscription at any time on Shapa’s website (https://www.myshapa.com/users/log_in).